Key Information
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Please refer to the Ring Sizing Guide to make sure you order the correct ring size.
If you are unsure, you could visit a nearby jeweller or contact me for further support.
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Each piece is made to order using carefully selected materials.
Please allow 1–3 weeks for your piece to be completed. This timeframe allows for a considered, hands-on process where each detail is resolved before dispatch.
You’ll receive an update once your piece is ready to be sent.
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All orders are sent via tracked courier.
New Zealand: $8
Australia: $18
Once your order has been dispatched, you’ll receive a tracking number by email.
New Zealand: 2–3 working days after dispatch
Australia: 5–14 working days after dispatch
Delivery times may vary depending on location.
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As each piece is made to order, returns are not accepted for change of mind.
If your item arrives damaged or there is a fault, please get in touch within 5 days of delivery, and I’ll arrange a resolution.
If you require a size adjustment, feel free to get in touch. Where possible, resizing can be arranged, although this may incur a small cost depending on the piece.
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Each piece is made in silver, brass, or copper and will naturally change over time.
To keep your jewellery in good condition:
Avoid contact with water, perfumes, and chemicals
Store in a dry place when not in use
Clean gently with a soft cloth
Silver may develop a natural patina over time. This can be polished back if desired.
If you have any questions, feel free to get in touch — hello@jameshayesjewellery.co.nz